Download PDF by Lorraine L. Ukens: 101 Ways to Improve Customer Service: Training, Tools, Tips,

By Lorraine L. Ukens

ISBN-10: 0787982008

ISBN-13: 9780787982003

One hundred and one how you can increase customer support presents quite a few education and improvement interventions that may be placed to take advantage of without delay with frontline provider staff. Your customer support representatives at once effect the conception that consumers have of your services and products and finally your company.В  it will be significant that your staff advance provider options to create a favorable snapshot, speak successfully, and construct client rapport to aid the underlying values and ideology of your company.

Show description

Read or Download 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques PDF

Best marketing & sales books

New PDF release: Delighting Your Customers

Your dating together with your clients is perhaps probably the most vital you will ever have. No enterprise can continue to exist with no them, and achieving consumers is a giant problem for small businesses. This e-book provides you with recommendation on key concerns resembling: figuring out your clients, making a customer support method, hiring the ideal humans, developing and enforcing grievance procedures, and including a private contact.

Get The Customer Service Intervention: Bottom-line Tactics for PDF

Are you suffering daily to show front-line humans into nice carrier groups? Do you're feeling a feeling of urgency approximately bettering customer support? it is time for an intervention. The customer support Intervention bargains a realistic step by step application that may train you ways to quickley determine the effectiveness of your employees.

New PDF release: Toxic Beauty: How Cosmetics and Personal-Care Products

Confronting the unknown dangers of the cosmetics undefined, this in-depth research offers the lowdown on power future health hazards, from the shop to the salon. Detailing the carelessness with which women's cosmetics and antiaging items are made and the pollution in men’s deodorant, cologne, and aftershave, this revealing examine indicates how shoppers can placed themselves or even their unborn young ones at risk day-by-day through easily making use of lipstick or moisturizer.

Extra resources for 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques

Example text

A different fortune should be given to each subgroup, but members of each subgroup should have slips from the same fortune. 2. Introduce the session by stating that the way in which we interpret information and concepts shapes our perception of the world. Participants will have the opportunity to compare their personal perspectives with one another by interpreting some “bits of advice” that might be found in fortune cookies. 3. Form subgroups of four or five persons each. 4. Distribute one fortune slip, one worksheet, and a pencil to each participant.

3. Distribute a worksheet and a pencil to each person. Explain that each subgroup is to prepare a list of the traits, both positive and negative, that describe each of the five animals. 4. Allow approximately 15 minutes for group work, giving a 5-minute warning before time expires. 5. For each animal in turn, use a round-robin format to have the groups provide their lists of traits and record the words and phrases on the appropriate newsprint sheet. 6. Facilitate a large group discussion by asking the following questions: • For those groups whose animals were described by others, how closely did the traits match your own list?

What outcomes resulted? • What is the impact of personal filters and mental models on our actions with others? • How do personal filters and mental models influence stereotyping? What can be done to prevent stereotyping? • How can service representatives use first impressions to support the service provided to customers? qxd 12/28/06 10:35 AM Page 19 Conjecture Lecture 19 CONJECTURE LECTURE WORKSHEET Directions: Record the names of the other members of your group in the spaces provided at the top of the table.

Download PDF sample

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques by Lorraine L. Ukens

by Ronald

Rated 4.38 of 5 – based on 19 votes