Refund policy

Delivery:

1. Delivery areas:We offer delivery to specific areas listed on our website. Please check if your shipping address is covered before placing an order.
2. Delivery costs:Delivery costs will be calculated and displayed during the ordering process, depending on the destination and the weight/volume of the items.
3. Delivery Times:We strive to process and ship orders within 2-5 business days . Please note that delivery times may vary depending on destination and conditions beyond our control.
4. Delivery tracking:Once your order has been dispatched, we will provide you with a tracking number so that you can follow the delivery status of your package.

Return and exchange:

1. Return Policy:If you are not completely satisfied with your purchase, we accept returns within 15 days of receipt of order. Returned items must be in their original condition, unworn, unused and with tags intact.
2. Return Process:To initiate a return, please contact us at aborigine providing the following information:order number, items to be returned and reason for return. We will then provide you with detailed instructions for the return.
3. Return costs:Return costs are the responsibility of the customer, except in the event of an error on our part in sending the order or in the event of a defective product.
4. Refund:Once we have received and inspected the returned items, we will process the refund within 10 business days. Reimbursement will be made to the payment method used for the original purchase, unless otherwise agreed with you.
5. Exchanges:If you would like to exchange an item, please contact us and we will guide you through the exchange process. The shipping costs associated with the exchange will be the responsibility of the customer, except in the event of an error on our part or in the event of a defective product.

Please note that certain restrictions may apply to certain items, such as personalized products, sale items or non-returnable items for hygiene reasons. Contact us for more details.

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